Resume

Skills

  • Proficient with HTML, CSS, and Dreamweaver.
  • Ability to Write in MLA, and AP style.
  • Ability to work independently or in a team as needed.
  • +10 years of customer service focusing on:
    • Customer Satisfaction.
    • Phone communication.
    • Conflict Resolution.
    • Vendor communication and logistics.
  • +10 years of writing experience focusing on:
    • + Three years copy-writing / review-writing.
    • + Five years of fiction/poetry writing
  • +4 years of editorial experience in both qualitative editing and proofreading.
  • Editor in Chief of Cul-De-Sac  the Literary Magazine of College of the Canyons.
  • Proficient with most major social networks, including but not limited to Facebook, Twitter, YouTube, and WordPress.

Experience

  • Freelance Writer/Editor Self EmployedNewhall, CA October 2010 to Present
    • As a freelance writer my primary duties were to listen deeply to the client and then provide whatever writing solutions they requested in a timely manner. In addition I provided web-design, photography and editing on a case by case basis.
  • Sales Associate MINI of Valencia Santa Clarita, CA October 2019 to April 2020
    • Manged hundreds of customer profiles, keeping their information secure, and providing them with excellent customer service. 
    • Facilitated sales transactions of new a used vehicles.
    • Wrote marketing / sales emails that encouraged contact. 
    • Followed up with previous customers to provide help when needed.   
    • Ensured cars were parked well, looked good and were functioning on the lot.
  • Customer service specialistAAMCO Complete Car Care, Santa Clarita, CA,
    • Managed company’s social media profiles.
    • Preformed Phone duties with both customers and vendors
    • Provided logistics support for vendors, customers, and employees.
    • Facilitated the implementation of  employee training programs.
  • Substitute TeacherNewhall School District- Newhall, CA
    • Ensured the safety of all children in my charge.
    • Implemented lesson plans left by instructors.
    • Prepared and implemented back up activities to fill gaps in lesson plans.
    • Supervised and corrected behavior of pupils according to the district and schools disciplinary procedures.
  • Lyfe Coach/ CashierLyfe Kitchen, Valencia, CA
    • Stood as front line quality control ensuring the accuracy of orders.
    • Provided assistance to the rest of the restaurant as needed.

Education

Bachelor’s Degree in English with a focus on writing from CSU Northridge. 

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