Skills

• Proficient with HTML, CSS, and Dreamweaver.
• Ability to Write in MLA, and AP style.
• Ability to work independently or in a team as needed.
• +10 years of customer service focusing on:
  • Customer Satisfaction.
  • Phone communication.
  • Conflict Resolution.
  • Vendor communication and logistics.
• +10 years of writing experience focusing on:
  • + Three years copy-writing / review-writing.
  • + Five years of fiction/poetry writing
• +4 years of editorial experience in both qualitative editing and proofreading.
• Editor in Chief of Cul-De-Sac  the Literary Magazine of College of the Canyons.
• Proficient with most major social networks, including but not limited to Facebook, Twitter, YouTube, and WordPress.

Experience

• Freelance Writer/Editor Self Employed – Newhall, CA October 2010 to Present
  • As a freelance writer my primary duties were to listen deeply to the client and then provide whatever writing solutions they requested in a timely manner. In addition I provided web-design, photography and editing on a case by case basis.

• Sales Associate MINI of Valencia – Santa Clarita, CA October 2019 to April 2020
  • Manged hundreds of customer profiles, keeping their information secure, and providing them with excellent customer service. 
  • Facilitated sales transactions of new a used vehicles.
  • Wrote marketing / sales emails that encouraged contact. 
  • Followed up with previous customers to provide help when needed.   
  • Ensured cars were parked well, looked good and were functioning on the lot.

• Customer service specialist – AAMCO Complete Car Care, Santa Clarita, CA,
  • Managed company’s social media profiles.
  • Preformed Phone duties with both customers and vendors
  • Provided logistics support for vendors, customers, and employees.
  • Facilitated the implementation of  employee training programs.
• Substitute Teacher – Newhall School District- Newhall, CA
  • Ensured the safety of all children in my charge.
  • Implemented lesson plans left by instructors.
  • Prepared and implemented back up activities to fill gaps in lesson plans.
  • Supervised and corrected behavior of pupils according to the district and schools disciplinary procedures.
• Lyfe Coach/ Cashier –Lyfe Kitchen, Valencia, CA
  • Stood as front line quality control ensuring the accuracy of orders.
  • Provided assistance to the rest of the restaurant as needed.

Education

Bachelor’s Degree in English with a focus on writing from CSU Northridge.